resume

Objective:
To make the most valuable contributions for the sustained growth of the organization through the best use of my talents, knowledge, commitment and hard work.

Strengths:

· Optimism

· Responsibility

· Perfectionism

· Good communication Skill

What do I bring to the Organization?

I bring to an organization 6.04 years of varied experience in the BPO industry. I also bring in personal traits of hard work, Integrity, Immense commonsense and an ability to relate to team members, which is a value in an organizational setup.

Profile of the company:

Firstsource, formerly known as ICICI onesource, is among india’s leading BPO companies providing business process management services to global leaders in Banking & Financial services, Telecom & Media and Healthcare. Firstsource was ranked among India’s top 7 BPO companies by NASSCOM for the year 2008-2010. Firstsource offers customer management through a combination of BPO, call center and transaction processing capabilities.

job Profile 1:

Handling all HR related activities.

Designation : Senior HR executive

Duration: From 01^st April 2008

Span of control : Handling 2 centers.

Job Profile : All HR related activities as:

ü Hiring employees and organizing for the interview.

ü Joining formalities

ü employee ID, LoginID and account creation.

ü Maintaining employee details in Peoplesoft

ü Payroll processing.

ü Handling HC report, Attrition report and Various HR reports.

ü Handling employee grievances

ü Insurance

ü Full and Final settlement processing

ü Issual of all relevant letters from Appointment letters to Relieving letters.

ü Attrition analysis – Weekly attrition reports, Monthly Dashboard, FnF Dashboard etc.

ü Employee Satisfaction surveys

ü Conducted induction programs for new recruits.

ü Achieved Star Supporter award for the year 2009.

Job Profile 2:

Back office process for ICICI prudential life insurance company from 01/06/07 to 31/03/08.

Designation: Senior customer service Associate

Duration: From 01^st June 2007 to 31^st March 2008

ü Internal Auditing.

ü Assigning Files.

ü Maintaining Quality & Productivity report & Publishing reports to Clients.

ü Achieved Best Quality award for the year 2007.

ü Taking Training for new joinees.

Job Profile 3:

Back office Process for an US Telecom company (Semi Voice process – Verizon).

Designation: Customer Service Associate

Duration: From 01^st December 2005 to 31^st May 2007

ü Internal Auditing.

ü Achieved TOP Performer award for the year 2006.

ü Maintaining QP report & Productivity report.

ü Keeping Queues within TAT.

ü Floor Walking and clearing doubts.

Achievements in the current role:

· Was able to streamline my team’s activities (being the only spoc) in the centre when the Centre kick started its operations.

· Primary responsible point of contact for 2 centres.

· Was instrumental in setting up my team’s activities when another new centre was set up.

· Have mentored the new joinees in the team and ensured a sincere handholding till they were equipped to handle activities independently.

· Induction and communication sessions done for the leadership team.

· Have been awarded the “Star Supporter” title..

Strengths that can be leveraged in the new role:

· Had undergone cross functional training in Employee Relations’ activities as part of self learning initiative.

· Am diligent and can put in my complete efforts to learn the new process.

· Passion for people will definitely urge me to deliver my best being in the core HR role.

Academic Profile:

Master of Business Administration (MBA) with Specialization in Human Resource Management, from Alagappa University.

bachelor of Computer Science (BSC), from SRM Arts & Science College.

HSC, from Cambridge Matriculation higher secondary school.

SSLC, from Anjuham Matriculation higher secondary school.

Technical Skills:

Operating systems : Windows family & MS-Dos.

Application Packages : MS-Word, MS-Excel & MS-Powerpoint.

Web Packages : Internet Explorer, Netscape Navigator, Opera etc.

Personal Information:

Name : Karthikeyan G

Father’s Name : Gunasekaran T

Date of Birth : 22-08-1981

Nationality : Indian

Religion : Hindu

Marital Status : Married

Languages Known : English & Tamil.

Permanent Address : No.3, Visagathottam

Saidapet, . Chennai - 600015.

Contact No. : 044-23811073 / 9940504882

Declaration

I hereby declare that all the information provided above is true to my Knowledge and belief.

Date:

Place: Chennai. (Karthikeyan G)

Ad details

Type:

Human Resource Jobs