To make the most valuable contributions for the sustained growth of the organization through the best use of my talents, knowledge, commitment and hard work.
· Good communication Skill
What do I bring to the Organization?
I bring to an organization 6.04 years of varied experience in the BPO industry. I also bring in personal traits of hard work, Integrity, Immense commonsense and an ability to relate to team members, which is a value in an organizational setup.
Profile of the company:
Firstsource, formerly known as ICICI onesource, is among india’s leading BPO companies providing business process management services to global leaders in Banking & Financial services, Telecom & Media and Healthcare. Firstsource was ranked among India’s top 7 BPO companies by NASSCOM for the year 2008-2010. Firstsource offers customer management through a combination of BPO, call center and transaction processing capabilities.
job Profile 1:
Handling all HR related activities.
Designation : Senior HR executive
Duration: From 01st April 2008
Span of control : Handling 2 centers.
Job Profile : All HR related activities as:
ü Hiring employees and organizing for the interview.
ü Joining formalities
ü employee ID, LoginID and account creation.
ü Maintaining employee details in Peoplesoft
ü Payroll processing.
ü Handling HC report, Attrition report and Various HR reports.
ü Handling employee grievances
ü Full and Final settlement processing
ü Issual of all relevant letters from Appointment letters to Relieving letters.
ü Attrition analysis – Weekly attrition reports, Monthly Dashboard, FnF Dashboard etc.
ü Employee Satisfaction surveys
ü Conducted induction programs for new recruits.
ü Achieved Star Supporter award for the year 2009.
Job Profile 2:
Back office process for ICICI prudential life insurance company from 01/06/07 to 31/03/08.
Designation: Senior customer service Associate
Duration: From 01st June 2007 to 31st March 2008
ü Internal Auditing.
ü Assigning Files.
ü Maintaining Quality & Productivity report & Publishing reports to Clients.
ü Achieved Best Quality award for the year 2007.
ü Taking Training for new joinees.
Job Profile 3:
Back office Process for an US Telecom company (Semi Voice process – Verizon).
Designation: Customer Service Associate
Duration: From 01st December 2005 to 31st May 2007
ü Internal Auditing.
ü Achieved TOP Performer award for the year 2006.
ü Maintaining QP report & Productivity report.
ü Keeping Queues within TAT.
ü Floor Walking and clearing doubts.
Achievements in the current role:
· Was able to streamline my team’s activities (being the only spoc) in the centre when the Centre kick started its operations.
· Primary responsible point of contact for 2 centres.
· Was instrumental in setting up my team’s activities when another new centre was set up.
· Have mentored the new joinees in the team and ensured a sincere handholding till they were equipped to handle activities independently.
· Induction and communication sessions done for the leadership team.
· Have been awarded the “Star Supporter” title..
Strengths that can be leveraged in the new role:
· Had undergone cross functional training in Employee Relations’ activities as part of self learning initiative.
· Am diligent and can put in my complete efforts to learn the new process.
· Passion for people will definitely urge me to deliver my best being in the core HR role.
Master of Business Administration (MBA) with Specialization in Human Resource Management, from Alagappa University.
bachelor of Computer Science (BSC), from SRM Arts & Science College.
HSC, from Cambridge Matriculation higher secondary school.
SSLC, from Anjuham Matriculation higher secondary school.
Operating systems : Windows family & MS-Dos.
Application Packages : MS-Word, MS-Excel & MS-Powerpoint.
Web Packages : Internet Explorer, Netscape Navigator, Opera etc.
Name : Karthikeyan G
Father’s Name : Gunasekaran T
Date of Birth : 22-08-1981
Nationality : Indian
Religion : Hindu
Marital Status : Married
Languages Known : English & Tamil.
Permanent Address : No.3, Visagathottam
Saidapet, . Chennai - 600015.
Contact No. : 044-23811073 / 9940504882
I hereby declare that all the information provided above is true to my Knowledge and belief.
Place: Chennai. (Karthikeyan G)